Privacy Policy

This policy describes how UserXLab collects, uses, and protects personal data within our user behavior research activities for optimizing financial interfaces.

1. Data We Collect

For the purpose of UX/UI research for banking and trading applications, we may process:

  • Anonymized usage data (interactions, clicks, heatmaps).
  • Information provided voluntarily (feedback, participation in studies).
  • Technical data (device type, browser, screen resolution) without direct identification.

2. Purpose of Processing

Data is used exclusively for:

  • Analyzing user behavior to optimize interfaces (UX/UI).
  • Developing training and educational materials for fintech teams.
  • Improving our research methods in the high-tech lab.

We do not use data for direct marketing or personalized advertising.

3. Cookies and Similar Technologies

In our lab studies, we may use technologies to record anonymous interactions (e.g., heatmap sessions). These are not used to track you outside the study session and do not store personally identifiable information.

4. Sharing with Third Parties

Anonymized and aggregated data may be shared with research partners or presented in internal reports for fintech clients. We do not sell personal data. Any sharing is based on agreements that protect confidentiality.

5. Your Rights

In accordance with data protection regulations, you have the right to:

  • Access data concerning you.
  • Rectify inaccurate information.
  • Delete personal data (where applicable).
  • Restrict processing.
  • Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

6. Data Protection Contact

To exercise your rights or for any questions regarding data processing and this policy, please contact our responsible person:

UserXLab
Splaiul Croitorilor 58
Phone: 0711215234
Email: info@userxlab.com

Requests will be answered within 30 days.

This policy was last updated in May 2024. We reserve the right to update it periodically. The current version is always available on this page.

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